Return window
Eligible items may be requested for return within 30 days of delivery. The return window starts on the date the carrier records delivery at the address supplied with the order.
Eligibility and condition requirements
To be eligible for return, an item must be:
- Unused, unworn and in its original condition;
- Complete with all original packaging, accessories, manuals and labels;
- Accompanied by proof of purchase (order number or order confirmation).
Golf clubs must show no signs of play, ground contact or tee marks. Items with serial numbers (such as rangefinders) are verified against the serial number recorded for your order. Items returned in a condition that does not meet these requirements may be declined and returned to you at your cost.
How to start a return
- Email sales@golfwholesaler.com with your order number, the item(s) you wish to return, and the reason for the return.
- We will review your request and confirm whether the item is eligible.
- Once approved, we will provide return instructions and the return address. Do not send anything back before receiving them.
Unapproved returns may not be accepted. This process lets us confirm eligibility first and gives you clear instructions, so please always use the Contact page or the email address above before shipping anything back.
Return shipping
Unless an item arrived damaged, defective or incorrect, customers are responsible for the cost of return shipping. For items that arrived damaged, defective or incorrect, we cover the return shipping.
Original outbound shipping costs, if any, may not be refundable except where required by law or where the item was damaged, defective or incorrect. We recommend using a trackable shipping method for returns, as we are not able to issue a refund for an item lost in transit back to us.
Refunds
Approved refunds will be issued to the original payment method. After the returned item is received, we inspect it within 5 business days and, once the return is approved, issue the refund within 3 business days.
Your financial institution may require additional processing time before the refunded amount appears on your statement.
Exchanges
Exchanges are available for eligible items: email us and we will send a replacement of the same item, or you may choose another item of equal value. Inventory cannot be reserved while a return is in transit unless stated otherwise.
Damaged, defective or incorrect items
If an item arrives damaged, defective, or is not the item you ordered, contact us promptly at sales@golfwholesaler.com with your order number and clear photos of the item and its packaging. We will review the issue and provide next steps, which may include a replacement or a full refund, including any outbound shipping costs where required by law.
Please report damage, defects or incorrect items within 7 days of delivery and keep the original packaging. Claims made after this period, or without photos, may be harder for us to verify and may be declined.
Inspection and partial refunds
Every return is inspected on arrival. If an item comes back used, damaged through misuse, missing parts, accessories or packaging, or otherwise not in the condition described above, we may reduce the refund to reflect the loss in value, or decline the return and send the item back to you at your cost. We will always tell you the outcome of the inspection and the reason for any reduction.
Non-returnable items
The following are non-returnable: final-sale items, personalized or custom items, gift cards, and used or altered equipment.
Fraud and abuse
We reserve the right to refuse a return, refund or exchange where we reasonably believe the request is fraudulent or abusive — for example, returning a different item than the one shipped, returning an item that was used and then claiming it was unused, or repeated excessive returns from the same customer. Where a return is refused for these reasons, the item will be returned to you at your cost.
If you believe a charge on your statement is incorrect, please contact us first at sales@golfwholesaler.com so we can resolve it directly. Disputes raised with your card provider for orders that were delivered as described may be contested with delivery and order records.
Questions about a return
For any return or refund question, email sales@golfwholesaler.com or use the Contact page. Please include your order number and a short description of the issue so we can help you quickly.